Refund Policy

Thank you for shopping with us. We hope you are happy with your purchase.

We offer a refund/exchange within 14 days of receipt of order on all regularly priced items. 

All sales are final after 14 days of receipt except sale items.

To be eligible for a return, your item must be unused and in the same condition that you received it.  

Several types of goods are exempt from being returned. Perishable goods such as tea, books and magazines cannot be returned. We also can not accept earrings being returned. 

If 14 days have passed since your purchase, unfortunately, we will not accept any refunds or exchanges.

Refunds (if applicable)
Once your return is received, inspected and it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchange
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@momosanshop.com to check if we have replacement stock and send your damaged item to: 

Momosan Shop
79a Wilton Way 
London E8 1BG 
United Kingdom

All exchange shipping fee will be full charge. 

We recommend that you send the package with tracking, insured for the full value of the item. We are not liable for missing packages or damages incurred upon shipping.

We reserve the right to reject any returns that do not meet our return policy requirements stated above, and the item will be sent back to you at your expense.

Refused packages will be subject to a £10 restocking fee.