Important Information & Updates

Christmas and New Year Closure

Momosan Shop is now closed for the Christmas break. The shop will reopen from the 12th of January, with online order dispatch resuming on the same date.

If you have a query regarding a Christmas gift return or exchange, please email us with your request to return/exchange or visit us in store by the 15th of January. Please note requests for returns post the 15th of January, may not be accepted.

Thank you for your custom and continued support during 2022. Wishing you and yours a Merry Christmas and Happy New Year!

Important information for customers outside the UK (Except Northern Ireland)

Orders shipping to EU countries are currently subject to delays due to new Brexit regulations and custom clearance procedures.

Starting from 1 January 2021 the UK VAT amount will be deducted from all international orders. The final price during checkout will reflect the correct VAT rate for the destination country of your order.

Please note that customers outside of the UK may be required to pay import duties/local sales taxes; these are not included in the price of the goods you purchase and we cannot be responsible for the payment of these fees.

These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.

Should local import taxes and charges remain unpaid, causing the parcel to be returned to us, we will be entitled to deduct any cost incurred in recovering the parcel from any refundable amount. Also, please note that if the parcel cannot be returned to us due to unpaid local import charges and taxes, no refund will be issued.

Please note that we don't have visibility of custom costs.

Thank you.