Important Information & Updates
Christmas Opening Hours:
Our current opening & pick up hours are:
Monday to Sunday: 10am to 5pm
Latest recommended order dates for Christmas 2021
UK : 19th December
International: 6th December
We will do our best to despatch all orders placed by the above recommended dates so that they will reach you in time for Christmas. However please note that these are recommended dates only and not an absolute guarantee. We cannot take responsibility in case of delay due to customs issues or any other cause outside of our control.
Basically, don't leave it too late :)
Important information for customers outside the UK (Except Northern Ireland)
Orders shipping to EU countries are currently subject to delays due to new Brexit regulations and custom clearance procedures.
Starting from 1 January 2021 the UK VAT amount will be deducted from all international orders. The final price during checkout will reflect the correct VAT rate for the destination country of your order.
Please note that customers outside of the UK may be required to pay import duties/local sales taxes; these are not included in the price of the goods you purchase and we cannot be responsible for the payment of these fees.
These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.
Should local import taxes and charges remain unpaid, causing the parcel to be returned to us, we will be entitled to deduct any cost incurred in recovering the parcel from any refundable amount. Also, please note that if the parcel cannot be returned to us due to unpaid local import charges and taxes, no refund will be issued.
Please note that we don't have visibility of custom costs.