Important Information & Updates

Momosan Shop Recommended Christmas Last Postage Dates

Please see below our last suggested Christmas shipping dates for 2023. These are suggested dates only, as we cannot control transit time of parcels once they leave the shop. We highly recommend you place your order as soon as possible to avoid disappointment.

UK Domestic
Royal Mail - Wednesday 13th December.
Courier (various) - Wednesday 13th December.

Europe/Rest of World
Royal Mail International - Wednesday 29th November.
Courier (various) - Wednesday 6th December

All parcels will be shipped via Royal Mail unless otherwise specified at checkout. If you would rather ship via courier, please contact us at for an updated shipping cost.

Please note the shop will close for the Christmas break from end of day 23rd December. We will re-open in January (date to be confirmed) and emails will not be monitored during this time.

If you wish to exchange/or return an item purchased for Christmas, you have 21 days from the date of sale. Original proof of purchase is required. Please see our exchange/refund policy below. 




Shop & Online Fulfilment Opening Hours

Monday*: 10:00am - 4:00pm
Tuesday : 10:00am - 4:00pm
Wednesday: 10:00am - 4:00pm
Thursday: 10:00am - 4:00pm
Friday : 10:00am - 5:00pm
Saturday: 10:00am - 5:00pm
Sunday*: 11:00am - 4:00pm

Please note - we aim to process all orders received by 2:00pm on the same day and dispatch the following, however this is subject to change during the busy Christmas period. Please note - orders made on Saturday or Sunday will be dispatched on Monday.
*Please refer to the website for any scheduled bank holiday closures, linked below.




Important information for customers outside the UK (Except Northern Ireland)

Orders shipping to EU countries are currently subject to delays due to new Brexit regulations and custom clearance procedures.

Starting from 1 January 2021 the UK VAT amount will be deducted from all international orders. The final price during checkout will reflect the correct VAT rate for the destination country of your order.

Please note that customers outside of the UK may be required to pay import duties/local sales taxes; these are not included in the price of the goods you purchase and we cannot be responsible for the payment of these fees. 

These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.

Should local import taxes and charges remain unpaid, causing the parcel to be returned to us, we will be entitled to deduct any cost incurred in recovering the parcel from any refundable amount. Also, please note that if the parcel cannot be returned to us due to unpaid local import charges and taxes, no refund will be issued.

Please note that we don't have visibility of custom costs.

Thank you.